Frequently asked questions

Product

Why do I need to enable location services to use Hoppy?

Hoppy requires location services to show you the best nearby offers and provide a personalised experience.

How can I report incorrect information about a venue or offer?

If you spot an error, you can report it directly on the venue profile by clicking the thumbs down icon. Our team will review and address the issue as soon as possible.

How do I browse offers in a different city?

Just go to the "Change Location" option in the settings and select one of our available locations.

Is it possible to filter offers based on my preferences?

Yes, but this feature is part of Hoppy Plus. Premium users can filter offers by categories to find exactly what they’re looking for.

Can I save my favourite venues on Hoppy?

Saving venues and creating custom collections is available exclusively to Hoppy Plus members, giving you easy access to your top spots.

Hoppy Plus

How does the Hoppy Plus referral program work?

With Hoppy Plus, you can invite friends to join. When 3 friends subscribe, you will receive 3 months free Hoppy Plus. Check the referral section in the app for more details.

What are the subscription options for Hoppy Plus?

Hoppy Plus offers both monthly and annual subscriptions. You can choose the plan that suits you best in the "Subscription" section of the app.

What perks do I get with Hoppy Plus?

Hoppy Plus members enjoy exclusive discounts, advanced search filters, saved collections, and early access to new offers.

How do I redeem an exclusive offer or discount?

To redeem an offer, select it in the app, show it to a staff member, and have them enter their unique venue PIN. You’ll receive a confirmation in your app.

How do I cancel my Hoppy Plus subscription?

You can cancel your subscription anytime through the app store where you purchased it. Your subscription will remain active until the end of the current billing cycle.

What happens if I cancel immediately after upgrading?

If you cancel right after upgrading, you’ll keep all Hoppy Plus benefits until the end of your subscription period.

General

Where is Hoppy currently available?

Hoppy is available in select cities, including Dubai (UAE), London and Manchester (UK). We’re continuously expanding to bring deals to more places!

When will Hoppy be available in my city?

We’re working hard to reach new locations as quickly as possible. You can suggest a city in the “Change Location” section on the app’s settings page.

How can I get my venue listed on Hoppy?

Simply head to the Promote Your Venue page, fill out the application, and our team will be in touch with more details about becoming a Hoppy partner.

Support

How do I update my email address?

You can update your email in the “Account Settings” section of the app.

I’m getting too many notifications. Can I adjust them?

Yes, you can customise your notification preferences under “Notifications” in the account settings, choosing only the alerts you want to receive.

How do I reset my password if I forgot it?

On the login page, tap “Forgot Password” and follow the steps to reset it via email.

Can I update my account information if it’s incorrect?

Absolutely! Just go to “Account Settings” to make changes to your profile, contact details, or preferences.

Why was my account banned?

Accounts may be banned if they violate Hoppy’s terms of service. If you believe this was an error, contact support to review your case.

How can I delete my account?

You can delete your account in the "Account Settings" section of the app. Please note that once deleted, your account cannot be recovered.